can i get my money back on a origin game,Understanding Your Purchase

Understanding Your Purchase

When you purchase a game on Origin, it’s important to understand the terms and conditions of your purchase. This includes knowing whether or not you are eligible for a refund.

Eligibility for Refund

Origin offers a 14-day money-back guarantee for most purchases. This means that if you are not satisfied with your purchase within 14 days of the purchase date, you can request a refund. However, there are certain exceptions to this rule, such as digital content that has been downloaded or redeemed.

How to Request a Refund

Requesting a refund on Origin is a straightforward process. Here’s how you can do it:

1. Log in to your Origin account.
2. Go to the “My Games” section.
3. Find the game you want to refund and click on the “Manage” button.
4. Select “Request a Refund” from the dropdown menu.
5. Follow the on-screen instructions to complete the refund process.

Refund Policy Exceptions

While Origin offers a generous refund policy, there are certain exceptions. These include:

• Games that have been downloaded or redeemed.
• Game codes that have been redeemed.
• Pre-orders that have been cancelled before the release date.
• Items that are part of a bundle or promotion.

Refund Timeframe

Once you have requested a refund, it can take up to 7 business days for the refund to be processed and credited to your payment method. Please note that this timeframe may vary depending on your payment method and the policies of your financial institution.

Refund Amount

The refund amount will be the full purchase price of the game, minus any applicable taxes and fees. If you purchased the game as part of a bundle or promotion, the refund amount will be adjusted accordingly.

Refund Cancellation

After you have requested a refund, you have the option to cancel the request. To do so, log in to your Origin account, go to the “My Games” section, find the game you want to refund, and click on the “Manage” button. Select “Cancel Refund Request” from the dropdown menu.

Refund Limitations

It’s important to note that Origin’s refund policy may be subject to change. Additionally, some games may have specific refund policies that differ from the standard 14-day money-back guarantee. Always check the game’s product page for detailed information on its refund policy.

Customer Support

If you have any questions or concerns about your refund, you can contact Origin’s customer support team. They are available 24/7 to assist you with your inquiries. Here’s how you can reach out to them:

Conclusion

Understanding Origin’s refund policy is crucial for ensuring a smooth and hassle-free experience when purchasing games on the platform. By familiarizing yourself with the eligibility, process, and limitations of refunds, you can make informed decisions and seek assistance when needed.